Calgary Outdoor Club +More - FAQs
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Membership
- How much does it cost to join?
- How can I get my Membership Card?
- Do I have to become a member to participate in COC events?
- How do I find you when I've never met you before?
- What if I don't want to sign the COC waiver?
- Do you sell/share my information with any third-parties?
- Can my children participate?
- Can I bring my dog?
Mobile/Device-Friendly App - Does COC have an app that I can use on my smartphone?
- Can I use the full web-site version on my smartphone?
- I'm trapped on the full version! How can I go back to the mobile-friendly version?
Carpool - Can I meet at a different spot than the official carpool location?
- How is your carpool "per km" amount derived?
- What if another member contacts me asking for a ride somewhere?
Member Network/Info - Why is my age displayed? Isn't that private information?
- I chose to participate in the Member Network. Why can't I view other members' info?
- Your web site shows some members as ACTIVE. What does that mean?
- How can I get a photo added to my account in the member network?
- What event milestones will I get a Certificate of Achievement for?
Event Notifications, Registration and Waiting Lists - How does your event notification system work?
- What if I can't attend an event that I'm registered for?
- Can I be bumped off an event list for any reason?
- I received a "Double Booked" warning/notice. What, exactly, does this mean?
- Why was someone else from the waiting list taken before me?
- There is a huge waiting list for the event I want to attend. Should I bother to add my name to the list?
- What if I have to drop out of an event that I've already paid for?
- May I attend an event that I'm not registered for?
- What if I'm not crashing an event but I do run into a club group because I'm out doing the same activity at the same time?
- What should I expect if I'm on the waiting list for a paid event?
- My friend/partner is also a member of the club. Can I sign them up for an event?
- I'm trying to register for an event and the website says I'm not old enough, even though I am. What's up with that?
- How and when is your event schedule determined/planned?
- Why are so many of your events posted last-minute?
- Why are there some spots filled on an event already even though registration hasn't opened yet?
- My e-mail address and club e-mail subscriptions were reset. What happened?
- How can I pay for an event?
Event Descriptions - How do COC's difficulty ratings work?
- What is the scope of COC events (ie. for risk/difficulty)?
- I want to submit photos but I don't know how to resize them. How do I do that?
Volunteering - How do I volunteer or donate to the club?
- I have an idea for an event that I may want to organize. Who should I contact?
- Can anyone organize an event?
- What does it mean when there's a star or something else by someone's name?
Complaints - What if I have a complaint about an Event Coordinator or a trip?
- What if I have a complaint about another member of the club?
- How much does it cost to join?
It doesn't cost anything to join Calgary Outdoor Club +More. We do ask for voluntary donations to help us pay for things like web hosting, etc. You can further support the club by becoming a Volunteer.
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- How can I get my Membership Card?
As a club Member or Volunteer, when you are logged on with your account, you can click this link to get your Membership Card.
The web page that appears presents your Membership Card. Print off that page, and cut out the card.
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- Do I have to become a member to participate in COC events?
At this time, non-members are welcome to attend as guests of club members, depending on the number of guests allowed overall, and the number of guests allowed per member. Some events allow children as guests, but many are 18+. The "host" member is responsible for bringing waivers for each guest on EVERY event. We do encourage adult non-members to sign-up for free membership in order to avoid the cumbersome waiver paperwork.
A special child waiver is required for any guests under the age of 18. See our Waiver page for more information.
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- How do I find you when I've never met you before?
If you're new to the club and haven't been out to one of our events before, here are some oh-so-handy tips for how to figure out which of the strangers you see are the ones you're actually looking for:
- At our social events: A designated spot to loiter will be appointed, and the Event Coordinator will gather everyone in that spot. When possible, they will have a Calgary Outdoor Club +More sign nearby.
- At a carpool or event location: The carpool location will be described in as much detail as possible. Look for a group of people milling around some vehicles, likely toting hiking or other outdoor gear.
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- What if I don't want to sign the COC waiver?
If you do not understand, agree to, or sign the COC waiver, you will be unable to participate in COC events. This is for the club's protection and safety, and we appreciate your hassle-free signature.
- Do you sell/share my information with any third-parties?
We respect the privacy of our members and do not sell or share your information with any third-parties. It is also up to you whether or not you want to share your member information with the other members of the club in the online members area. Your choices in this regard include:
- Do not include your information in the member network at all. Members looking at the sign-up list will NOT be able to click on your name to get more information.
- Include your information in the member network, but do not share your phone number(s), and/or e-mail address, and/or birth date. NOTE that hiding your birth date is not the same as hiding your age which is listed in event sign-up sheets. See FAQ: Age Display for more information.
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- Can my children participate?
Some events may allow for children. You'll need to check the particular event's information online to see if they are permitted. Children (including babies) can attend only:- If the event lists "all ages welcome" (or "13+" means teens may join).
- If the young person is signed up as their parent's guest on the website. A child may NOT attend with any other adult besides their parent.
- If a child waiver is provided for the young person at the beginning of the event. Child waiver may be found here.
Note that if an event is listed as 18+ you may contact the Event Coordinator to ask to get that changed, however, we do not make changes with less than 48 hours notice, and without the consent of everyone who is already signed up on the event.
There are special REGULATIONS pertaining to children participating in carpool. Please see our Rules page for complete details.
Wish we had more kid-friendly events? Consider volunteering as an Event Coordinator to make that happen.
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- Can I bring my dog?
Dogs are permitted on some events. This is at the discretion of the particular Event Coordinator and whether the area in which the event occurs permits them. There are some specific Rules related to having dogs attend COC events. If you bring your dog on an event, please make sure you're familiar with them.
Note that if an event is listed as "no dogs" we are not able to change it to "dogs allowed" due to liability issues.
Wish we had more dog-friendly events? Please see our Coordinator Checklist on how to become an Event Coordinator for COC. Others probably want more too!
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- Does COC have an app that I can use on my smartphone?
COC doesn't have an "app", per-se, but we do have a mobile-friendly version. When you access our web address from your phone, you should be automatically directed to our "friendly" site.
The "friendly" version does not have all the features of the full site - we're cherry-picking the features that people most want to use on their phone for inclusion. If you want to do something on your phone, but it isn't available on the "friendly" version, please send your suggestion to our webmaster at webmaster@calgaryoutdoorclub.com.
- Can I use the full web-site version on my smartphone?
Yes, you can easily switch to the full version from the bottom of any page on the "friendly" version (see "Click here for the Full Site").
- I'm trapped on the full version! How can I go back to the mobile-friendly version?
To go back to the "friendly" version once you've switched to the "full" version, you can:- Go to the bottom of any page to find the "Go to the Mobile Site" link
- Go to the 'Events" menu (find "Device-Friendly" at the bottom of the menu)
- or simply, click here.
- Can I meet at a different spot than the official carpool location?
Normally, if you want to meet up and drive together to an event, you must meet at the official carpool location. If you are unable to meet at the carpool location, you will be expected to meet at the starting point (ie. trailhead) for the event. There are a few important reasons for this: first of all, we are a transit-friendly club and have many members who meet at carpool via transit. If some of our drivers are meeting at an alternate location, we likely will not have enough vehicles at carpool to get everyone to the event. Additionally, the time and complication involved with arranging alternate meetings for different people could easily get out of hand if people are wanting to meet at various locations instead of at carpool. Some Event Coordinators may choose to make exceptions depending on individual circumstances, so please e-mail your Event Coordinator if you feel it is necessary to meet somewhere else.
Meeting at event: Note that when you meet a group at the event (rather than at carpool) it is your responsibility to find the group, including being fifteen minutes early for departure time (since it is difficult to estimate our exact arrival time when carpooling).
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- How is your carpool "per km" amount derived?
Effective 2016, our carpool amount is derived by $0.16/km for maintenance, plus the gas price in Calgary divided by 9. This is the per km amount, which is multiplied by the total kilometers round-trip to derive the approximate cost for a specific event. At times when the gas prices are changing frequently, the amount is updated once a week or more. Please note that the approximate vehicle expense is the total cost that is to be shared by all the vehicle occupents including the driver.
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- What if another member contacts me asking for a ride somewhere?
All members are expected to get to the carpool (or other meeting spot) on their own. There is no obligation for you to provide transportation as our meeting spots are easy to find and get to.
Aggressive solicitation of transportation will not be tolerated. If someone asks you to provide them with transportation you may refer them to this FAQ or to COCPresident.
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- Why is my age displayed? Isn't that private information?
Many members appreciate knowing what type of people may be accompanying them on an event, since joining an event with a group of younger participants can be a different experience than with a group of older participants. COC feels that age specific events are discriminatory; however members are welcome to choose whether they would feel comfortable among a group of younger or older participants. Many regular members will tell you that age differences are not a significant factor on COC events, but it is still useful information to know when choosing which events you want to participate in. Should you wish to do so, you can hide your actual birth date from display on your profile, since that is considered to be private information.
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- I chose to participate in the Member Network. Why can't I view other members' info?
Until you have attended 2+ events with the Calgary Outdoor Club +More you will not have access to view the information of other club members. This is a privacy/security measure which ensures that personal information is not made publicly available (ie. all someone would have to do to gain access to the information is sign up for a free club). To protect our members' privacy we have implemented a policy that the information is only made available to participating members. Note that "Social" events do not count towards your 2+ events.
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- Your web site shows some members as ACTIVE. What does that mean?
Prior to 2021, COC used a simple definition for an "Active" member - it was defined as someone who has attended 3+ events in the past six months. In February of 2021, we expanded our definition to:
A member who has been in good standing (i.e., is not suspended) for at least six months, and:- Has attended 3+ events in the past six months; and/or
- Has attended 6+ events in the past year; and/or
- Has attended 20+ events in the past three years.
- How can I get a photo added to my account in the member network?
E-mail the photo you want to use (make sure we can crop a clear head-shot out of it) to our Photo Historian at photos@calgaryoutdoorclub.com. In your e-mail, be sure to specify your log-in username so that we can tell what account to connect the photo to.
Yeah, we realize this is a very old-fashioned way of providing this ability. If it really catches on, we'll look at making it more of a self-serve feature.
If you have a photo on your network bio, but you want it removed, please contact our Webmaster at webmaster@calgaryoutdoorclub.com to request that the photo be removed. Be sure to specify your log-in username so that we can find the correct photo to remove.
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- What event milestones will I get a Certificate of Achievement for?
As of June 2021, Certificates of Achievement are automatically generated for members when they attend (or coordinate) their:- 100th event
- 200th event
- 300th event
- 400th event
- 500th event
- 750th event
- 1000th event
- 2000th event
- 5000th event
- 10000th event (we can't wait to see how quickly Duane can get to this one!)
- How does your event notification system work?
Notifications are sent out for events only if the Event Coordinator requests a notification when posting their event. Newest events are always posted on the right-hand side of the calendar, so you can always check there for any new events as well (in fact, we recommend checking there regularly if you find that many events are full before you get the notifications).
Our system is not able to send out all notifications at the exact same time - we have so many people signed up to get them that it would crash our system. So, instead, 100 notifications are sent out at a time, with the newest people in the club getting the notifications first. We have set it up this way to give new folks a fair shot at getting on some events, and hope that if you're getting the notifications later because you've been in the club for a while, it will encourage you to start coordinating events of your own (which is, of course, the sure-fire way of making sure you get on an event).
You can change your subscription for notifications by logging on to the website and going to "Change Preferences" on the left-nav if you are receiving the notifications and don't want them, or want them but aren't getting them. Note that you can also subscribe or unsubscribe from our newsletter service there as well.
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- What if I can't attend an event that I'm registered for?
If you are a member, there are a couple of ways you can remove your registration from an event. First, log in to the website, and then either:
- Click on the event details and scroll to the bottom for a button to remove yourself
- Select "My Events" from the left nav and use the section at the bottom to remove yourself
Note that if you cancel after the registration cut-off, you will not be able to remove your registration via the website. In that case you must contact the Event Coordinator to let them know. If you simply do not show up for an event, it may impact your participation on future events. Please review our Cancellation Policy for more information.
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- Can I be bumped off an event list for any reason?
Event sign-ups and waiting lists are always on a first-come, first served basis. It is, however, possible for you to get bumped off an event list in the following circumstances:
- You have not completed the required training to participate in the event ( e.g. AST1 training required to participate in events in Class 2 - Challenging Terrain)
- You are not physically able to complete the event, or are putting yourself (or others) at risk by attempting the event
- You arrive without the required equipment to complete the event (ie. a helmet for a biking event)
- The event hasn't got enough drivers, in which case a person willing to take their vehicle may be given precedence on the event over someone who isn't
- You have two or more no-shows logged on your account (see our cancellation policy for more information)
- You have been notified previously that you are not welcome on this Event Coordinator’s events (due to past issues).
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- I received a "Double Booked" warning/notice. What, exactly, does this mean?
The COC strongly discourages holding spots on events that overlap (ie. you cannot attend both) for whatever reason. It is not fair to our volunteers (who are trying to manage their events, including ensuring they have enough carpool drivers when applicable) or other members (who are trying to get onto our chronically over-full events). It is, however, true, that we do have events on the same day that do NOT overlap and thus you can attend more than one event on the same day. Please read this FAQ in its entirety for complete information about what we do to manage these conflicting situations.
Let's face it... mistakes happen and sometimes we may book ourselves accidentally into more than one overlapping event. For the times that that may happen, we thought it would be nice if our website could give you a "head's up" that you are registered for more than one event on a date, and "potentially" double booked. To provide you with the most convenient way of managing these situations, we have put in a few "automatic" notifications to warn you when you're registered for more than one event on a date. These e-mails come directly from the website when you register for more than one event on a specific day, when you are moved from the waiting list for an event resulting in your being registered for more than one event on a specific day, and they also go out during overnight processing a couple of days ahead of time to notify you that you're registered for more than one event on a specific day. These messages are simply FOR YOUR INFORMATION, and a request that if you are actually "double booked" (as opposed to registered for more than one event for a day with the intention of attending each of them because they don't overlap) that you choose the one you'll attend and remove yourself from the others. If you are simply booked onto multiple events on a date and you intend to attend ALL of them, then do not fear these e-mails. Our website is smart, but it's not smart enough to actually determine what events do, and do not, overlap, so all the website does is provide information for you to rectify any actual double-bookings yourself.
In order to protect our volunteers and members, though, we have also put in a mechanism where we can check (with our human brains instead of our smart-but-not-that-smart website) on double bookings and see if there are individuals who actually are holding spots on more than one overlapping event (ie. they are double booked). When we recognize actual instances of double booking, we will send out up to three warnings for that person to remove themselves from overlapping events. If after three warnings (generally sent over 48 hours), the individual is still double booked, we may waitlist them on all events, or actually remove them from all of the double booked events. Ultimately, it is absolutely not fair to hold a spot that you cannot use when there are likely many people on the waiting list hoping to get that spot.
If you are ever in a situation where you're double booked, you can easily remove yourself from any events you won't be attending by going directly to those events, or by going to the "My Double Bookings" page on the website.
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- Why was someone else from the waiting list taken before me?
Occasionally we have a situation in which we haven't got enough drivers to get all event attendees from the carpool location to the event. In these cases, the Event Coordinator may skip down the list and take someone who is willing/able to drive over someone who indicates "Unable to Drive" or "Prefer not to Drive". Note that if you choose "Willing to Drive" or "Definitely Driving", you will be expected to be willing/able to take your vehicle, plus up to three passengers. See Related FAQ for more information about this and other reasons why someone else may be taken first.
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- There is a huge waiting list for the event I want to attend. Should I bother to add my name to the list?
For the most part we try to make every accommodation to get as many people onto an event that want to attend. For hikes or other outdoor activities, the limited numbers are more of a suggestion and some volunteers are willing to add more people to the hike than they initially intended. In some cases, a second group will be added to accommodate a growing waiting list. However, for social events like dinners, paid events or house parties the number of people allowed is not usually flexible. If there is a long waiting list it will depend on the type of event as to whether you will be able to attend. There are almost always last minute drop outs and the volunteer might call you, or they might send out an email to all the wait listers to take an open spot as a first come, first serve basis. Or you might just be out of luck. The best option is to watch your email for any notification from the Event Coordinator, or even to call the day of the event to let them know you are still interested. If you do not want to be put on a stand by situation, you have the option to be dropped off the waiting list automatically at a certain number of days before the day of the event. Don't forget that a guaranteed way to get on an event is to co-ordinate one!
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- What if I have to drop out of an event that I've already paid for?
Contact the Event Coordinator to let them know you need to cancel. Then, if you paid through a service provider, you will have to contact that service provider to discuss cancelation and/or refund options. If you paid directly to the COC Event Coordinator, they may be able to get you a full, or partial refund, depending on whether they can find a replacement attendee to take your spot.
- May I attend an event that I'm not registered for?
No, event crashing is against club policy. Please see "Event Crashing" on our Rules page for complete information.
- What if I'm not crashing an event but I do run into a club group
because I'm out doing the same activity at the same time?
Most of our events do take place in public venues that are open to everyone. Please see "Event Crashing" on our Rules page for complete information about what constitutes "crashing" and what does not.
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- What should I expect if I'm on the waiting list for a paid event?
If paid attendees drop out of a paid event after the registration cut-off, the people on the wait list will be contacted. The first person to commit and pay for the spot gets it. Note that this is different from our waiting list "first come first serve" policy for regular events.
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- My friend/partner is also a member of the club. Can I sign them up for an event?
Yes, you and your partner can use our "Agent" feature to connect your accounts, and then you can register each other for events which allow guests. Go to "Membership", "My Account", "Set up Agents" to do this.
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- I'm trying to register for an event and the website says I'm not old enough, even though I am. What's up with that?
Sometimes a person receives this message when they are using:
- A very old version of a browser
- A non-standard browser
Or:
- Have their security settings too high on their browser
- Have their browser set to refuse cookies
The solutions to this problem are:
- Use a different computer
- Upgrade/change your browser
- Decrease your security settings and/or allow cookies
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- How and when is your event schedule determined/planned?
Believe it or not, our schedule is not planned or pre-determined in any way. We attempt to recruit enough Event Coordinators with enough varied interests to make sure we always have lots of great things on the calendar. Our Event Coordinators post what they want when they want (with a few stipulations, of course, regarding safety, group sizes, scope of the club). COC administrators have no idea what will be posted or when... like everyone else, we just have to wait and see what our Event Coordinators decide to post.
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- Why are so many of your events posted last-minute?
Our Event Coordinators have had some logistic nightmares in the past with events that were posted further out into the future. What would happen is, we would post the event for, say, two weeks or three weeks in advance. A bunch of people would sign up. Then, a bunch more would put their names on the waiting list. Then, more and more would put THEIR names on the waiting list. On the last few days leading up to the event, the original people would start dropping out. By then, the people who are first on the waiting list have long forgotten about the event and made other plans, and the only people who were actually genuinely interested in going on the event were the ones who most recently put their names on the waiting list - so, they were at the very bottom. The problem here is that our "first come/first serve" policy, requires that we start at the top of the list. So, we always had a mad scramble the last few days trying to fill our events with the people who were serious about going, and often had events going out with only a handful of people on them (due to last-minute cancellations and no-shows), even though there were lots of people still on the waiting list. A very sad situation indeed!
We tried a number of different things to alleviate this situation, but when everything came out in the wash, the thing that worked best was to post events with less lead time. This isn't always the happy answer for our members (and Event Coordinators) who like to plan things further in advance, but it was the only thing that worked, and so we have gone with it. We also use the old "Registration Opens at 1AM" trick in some cases to alleviate this as well.
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- Why are there some spots filled on an event already even though registration hasn't opened yet?
Sometimes an Event Coordinator will be planning an outing with some friends. In those cases, they may pre-load the event with a few friends, but save a few spots for other club members to also attend. The club's perspective on this is that if we discouraged the practice of pre-loading a few spots, then those Event Coordinators simply wouldn't post the outing - they would just gather up their friends and go. We would prefer that a few more spots be available to others to join if possible. This results in more club members being able to enjoy more outings, as opposed to what it may appear on first glance which is that available spots are being "hogged" by the Event Coordinator's friends.
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- My e-mail address and club e-mail subscriptions were reset. What happened? Bounced back e-mails are a problem for our web host because they clog the server and increase the chances that they will be flagged as a "spammer", which they don't want (and neither do we). Because of that, we've set the website to capture e-mail addresses that bounce back our messages and when that happens, the member account that has that e-mail address is updated, and any subscriptions to our general e-mails and event notifications are cleared. Next time you log in, you'll be asked to input a valid e-mail address. Once you've updated your e-mail address, you can go back in to your "Preferences" and re-select your e-mail subscriptions. It is possible for a "valid" e-mail address to occasionally bounce for another reason. Our website is not able to tell if that is the case, so occasionally, we may clear out someone's subscriptions even though their address is "good". If this happens to you, please accept our apologies and notify our webmaster so we can keep track of how often it happens (we may refine the system if it becomes a big problem).
- How can I pay for an event?
You must pay for your events (which require payment) by the cut-off date. Payment is never made directly to COC but may be made at the venue, ahead of time to an external service provider, or directly to the Event Coordinator. Please review the event carefully for complete information about how to make your payment.
- How do COC's difficulty ratings work?
The mission of COC is to provide events for all skill levels, with the main focus being at a beginner/intermediate skill level. Our events are rated for difficulty with this in mind. Because we are a variety club, and are not hard-core into a specific activity, our events are often rated more difficult than an expert would consider them to be (they are rated for our group, not for the expert, or hard-core community). If you have never participated in an activity before, you should be just fine attending an event that is rated Easy or Easy to Moderate. If your confidence level is higher with an activity, our events rated more difficult than that should still be fine. Make sure that you have an excellent fitness level, and/or extensive experience with an event, before signing up for anything rated Difficult or Advanced. Please see our Difficulty Ratings for detailed information. If you are unsure of your ability to complete event in which you’re interested, please e-mail the Event Coordinator to discuss before registering.
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- What is the scope of COC events (ie. for risk/difficulty)?
Because COC is a free, volunteer-run organization, there are certain activities that are beyond the scope of what we're able to offer.
The scope of COC includes:- Hikes, walks, backpacking, camping, canoeing, rafting, inline skating
- Cross-country skiing, downhill skiing, snow shoeing, ice skating
- Special events run through a tour company (caving, dog sledding, trail rides)
- Social and variety events
- Backcountry skiing or any winter activities that take people into a) Class 3 - Complex Terrain or b) avalanche terrain of any class (Simple/Challenging/Complex) when the danger level is High or Extreme.
- Singles events - these are WAY too dangerous (ok, seriously, they're just outside of our scope. COC is an "everyone welcome" club that does not discriminate based on marital status)
- Scrambles, mountain climbing, rock climbing or ice climbing (unless run through an external organization)
- Whitewater or river kayaking; any water trips involving Class III or higher rapids
- Sky diving, hang gliding, paragliding, wind surfing, kite boarding
- I want to submit photos but I don't know how to resize them. How do I do that?
Thank you for taking the time to submit your photos for our photo albums! Here are some instructions that will hopefully get you going with resizing them so they don't overwhelm our photo historian's e-mail account:
- Go to the folder your photos are saved in
- Right click on a photo, select Open With/Microsoft Office Picture Manager (MS Office Picture Manager will open)
- Select Picture/Resize from the menu bar at the top
- Select from the bar on the right: make picture fit inside/predefined width x height/web large (640 x 480px)
- Click ok
- Select file/save as from the top menu bar and rename the photo so you know this is the resized photo (e.g. original file name: Calgary Picnic 1, resized file name: Calgary Picnic 1 sm)
- Send this photo to the photo historians
*When you close MS Office Picture Manager, you will get a popup that says "There are changes that have not been saved". Select "Don't Save" . This will ensure you keep the original size photo for printing at a print shop AND have a resized photo for the photo historian to post online.
If you do not have Microsoft Office Picture Manager there are many programs that can be found by a Google search for "image resizer"
It's quite easy once you get the hang of it!
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- How do I volunteer or donate to the club?
It's easy to help out. We keep our website updated with our current needs on our Volunteer & Donate page. Let us know how you'd like to help, and we'll get you started. Thanks for your interest!
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- I have an idea for an event that I may want to organize. Who should I contact?
Great! We are a club run by the members for the members, so we make it as easy as we can for people to start coordinating events. Please review our Coordinator Checklist and when you're ready to proceed, e-mail our Volunteer Coordinator, Julie, at volunteer@calgaryoutdoorclub.com to discuss!.
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- Can anyone organize an event?
To organize an event, you must be on our Volunteer Team or wish to join our Volunteer Team. Your first three events must be outdoor/sport events - no socials. Please contact our Volunteer Coordinator, Julie, at volunteer@calgaryoutdoorclub.com to get you started. If you have 'bonded' with a specific volunteer, let the VC Squad know, and as long as that volunteer is willing, we will register them on your event prior to posting on the calendar. See our Coordinator Checklist for more information.
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- What does it mean when there's a star or something else by someone's name?
An icon of any kind by a person's name means that they are on our
Volunteer Team. The
default icon is a star, but volunteers can trade their star in for an icon of their choice.
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- What if I have a complaint about an Event Coordinator or a trip?
Please see our Complaint Policy on our Rules page for information.
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- What if I have a complaint about another member of the club?
Please see our Complaint Policy on our Rules page for information.
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